Get in Touch With Us
This page tells you how to reach the editorial team at USA Online Casinos, what we can help with, and — just as important — what we cannot. We are an independent research and comparison publisher covering new online casinos for readers in the US. We are not a casino, we do not hold player funds, and we cannot access, credit, freeze or close an account at any operator listed on this site.
If you are looking for a fast answer about a pending withdrawal or a bonus that has not credited, the operator's own support desk is the only channel that can resolve it. We explain below how to escalate properly if that goes nowhere.
How to reach the editorial team
Email is the only channel we monitor. Write to [email protected] and a person on the team will read it. We aim to reply within two business days, though corrections involving terms and conditions can take longer because we re-check the source material before answering.
To get a useful reply first time, include:
- The page on warcrypodcast.com you are writing about, and the section or heading if you can name it.
- The casino brand involved — for example Raging Bull, Magician Bet or Slots of Vegas — and the exact offer wording you saw.
- The date you saw it. Promotional terms at new casinos change often, and a bonus percentage or spin count from three months ago may no longer be live.
- Your state of residence, if the question concerns availability. Access to real money online casino play is decided state by state, so the answer frequently depends on where you are.
Please do not send account numbers, passwords, card details, Social Security numbers or copies of ID documents. We have no use for them and no reason to hold them. If a message arrives containing that kind of data, we delete it.
What we can help with
| Enquiry | Can we help? | Better route |
|---|---|---|
| Factual error or outdated bonus terms on our pages | Yes — this is our core responsibility | Email us with the page and date |
| How wagering requirements or cashout caps work | Yes, in general terms | Email us; we may answer publicly in a guide |
| A specific pending withdrawal or locked account | No | Casino support, then the state regulator or dispute service |
| KYC documents, source-of-funds requests | No | The casino's verification team directly |
| Self-exclusion from a specific operator | No | The operator's responsible gambling tools; state exclusion programs |
| Partnership, affiliate or media enquiries | Yes | Email with the company name and proposal |
How we make money, and what that does not buy
Some links on this site are commercial. If you open an account through one, we may earn a commission from the operator. You pay nothing extra, and the terms you get are the terms the casino publishes.
Commission does not buy a ranking position, a rating or a favorable sentence. Our editorial ratings — such as the 10.0 shown for Raging Bull or the 8.6 for Bets.FM — are assigned by the editorial team and are not customer review scores, not averages of player feedback, and not the result of anyone on staff depositing or playing. They reflect desk research into published terms, game range, payment options, support channels and licensing disclosures. If you believe a rating is wrong, tell us why and point to the evidence; that is exactly the kind of message we act on.
Questions about specific casinos we list
Most reader mail concerns three or four of the brands on our top list. Here is what we can usefully say about the ones we are asked about most, including where each one gives us pause.
Raging Bull — the headline offer and its strings
Raging Bull sits at the top of our list and attracts the most correspondence, mostly because of the advertised 410% up to $10,000 plus 50 free spins. That is a large headline number, and the most common question we get is why a player did not receive $10,000. The answer is almost always the same: a percentage match of that size only reaches its ceiling on a very large deposit, and match bonuses are near-universally tied to playthrough before any withdrawal is possible. Free spins usually carry their own separate terms — eligible games, a value per spin, and a cap on what the winnings can convert to.
The limitation to be clear about: a headline percentage tells you almost nothing about value until you read the wagering multiple, the maximum bet allowed while a bonus is active, the expiry window and the cashout cap. We cannot confirm those figures for you on request — check the promotion page at the time you claim, because new casino terms are revised frequently. If the terms you were shown differ from what we have published, tell us and we will re-check the page.
Magician Bet — no-wagering wording
Magician Bet is on the list because its 101% No Wagering offer is structurally different from a standard match. "No wagering" generally means bonus winnings are not locked behind a playthrough multiple, which removes the single most common reason players cannot cash out. That makes it worth a look for anyone who has been burned by a 40x requirement.
The limitation: no-wagering does not mean no conditions. Offers of this type commonly carry a lower maximum bonus amount, a minimum qualifying deposit, an expiry date, and sometimes a cap on what can be withdrawn from bonus funds. Read the promotion in full before assuming the money is unrestricted, and do not treat "no wagering" as a guarantee that a withdrawal will be paid — verification still applies.
Slots of Vegas — a game-specific spins offer
Slots of Vegas advertises a 375% bonus plus 50 free spins on Cash Chaser. It earns its place for readers who want a slots-first site with a defined spins component rather than a vague "spins on selected games" line. Naming the title at least tells you where the spins can be used.
The limitation: spins tied to one specific game are only useful if you want to play that game, and its volatility and return-to-player figure decide how the spins are likely to behave. High-volatility slots pay less often and more unevenly. Spin winnings are also frequently subject to their own wagering and conversion caps, separate from the deposit match.
The rest of the list
Uptown Aces (600% for new players), Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM appear in our comparisons for different reasons — some are real money deposit sites, others run on sweepstakes-style coin models where offers are denominated in SC rather than dollars, and at least one advertises a bitcoin-denominated bonus. Those are materially different products with different rules, and we will explain the distinction if you ask about a specific one.
How the money works, and what we can tell you about it
We are asked constantly about costs and timings. We do not process any of it, but here is the general shape, and what to verify yourself before you commit:
- Getting started. A welcome bonus is not free money. Every match offer on our list requires you to deposit and risk your own funds to qualify. Minimum deposits vary by site and by promotion, and a deposit that is too small sometimes fails to trigger the offer at all.
- Paying in. Debit cards are the most widely accepted method at US-facing casinos. Credit cards are accepted at some sites but can be declined by the card issuer, and may be treated as a cash advance with its own fee and interest. Bank transfer and ACH are common for larger amounts. E-wallet and PayPal availability is inconsistent across US operators and states — never assume it is offered until you see it in your own cashier.
- Getting paid. Withdrawals generally take longer than deposits because of review and verification. Expect a minimum withdrawal amount, a weekly or monthly ceiling, and sometimes a fee for certain methods. Check whether the site restricts you to the method you deposited with.
- Timing claims. Any "instant" or "same day" language you see in casino advertising is an advertised target, not a tested result. We have not timed payouts and will not tell you one is guaranteed.
If a posted figure on our site no longer matches a cashier page, that is a correction we want. Our published details were last reviewed on Sep 25, 2026.
Games and the other products these brands run
When readers ask "what is actually there", the categories break down fairly consistently: slots, including progressive jackpot titles; table games such as blackjack, roulette and baccarat; and live dealer rooms streamed with a human croupier. Slot outcomes are produced by random number generators, and each title carries a published return-to-player percentage and a volatility profile — both worth checking before you decide a game suits you. Mobile play is usually available through a browser, sometimes through a dedicated app.
Several brands here run more than casino games. BetUS, for example, is known as a sportsbook brand as well, and sports betting works on entirely different terms — odds and settlement rules rather than RTP and playthrough — with bonuses that often cannot be used across both products. Sweepstakes-style sites such as Card Crush, Zumba Cards and Amazon Jackpots operate on a coin model rather than direct cash wagering, which changes both how you pay in and how redemptions work. Ask us about any of these and we will explain the distinction rather than blur them together.
Legal standing, eligibility and where to escalate
You must be at least 21 to use the casinos we cover, and legal availability depends on your state. In the US, there is no single federal license for online casino play; individual states decide whether to authorize and regulate it, and a state-licensed operator answers to that state's gaming regulator. A site accepting deposits from US residents is not the same thing as a site authorized to serve players in your state — those are separate questions, and only the second one gives you a regulator to appeal to.
We do not claim licensing status for any brand on this page. Check the operator's own footer disclosures and, where a state regulator publishes a list of authorized sites, check that list.
If you have a dispute — a withheld payout, a voided bonus, a closed account — the sequence that works best is:
- Raise it in writing with the casino's support team and keep the full thread, including timestamps.
- Request formal escalation under the operator's complaints procedure and ask for the reference number.
- If unresolved, take it to the licensing authority named in the operator's terms, or your state gaming regulator where the site is state-licensed.
Tell us about it too. We cannot arbitrate, but patterns in reader reports feed directly into how we describe an operator.
If gambling has stopped being fun
Gambling is entertainment with a cost, not a way to make money or fix a financial problem. If it has stopped feeling optional, most licensed sites offer deposit limits, loss limits, cooling-off periods and self-exclusion in the account settings, and blocking software can restrict access at the device level. The National Problem Gambling Helpline is available on 1-800-522-4700, by text and by chat, at no charge and confidentially. You do not need to contact us first — go directly to support.
Corrections policy in plain terms
Bonus terms at new casinos move. A 250% offer becomes a 200% offer, a wagering multiple changes, a payment method disappears in one state. We re-check the pages we publish, but readers often spot a change before we do. Send the page and what you saw, and if you are right we fix it and note the date. If you are looking for coverage outside the US market, our rundown of casinos operating outside GamStop sits in a separate section of the site with its own rules and caveats.
One message to [email protected] is enough. We will come back to you.